Policies

Privacy Policy

We collect the information you provide when you place an order, create an account, contact us, or use the shop. This may include your name, email address, shipping address, and order details.

We use this information to process and deliver orders, communicate about your purchase or account, improve the shop, and comply with legal obligations. We do not sell your personal information. We only share it with service providers when needed to operate the shop, process payments, ship orders, or meet legal requirements.

Cookie Policy

We use cookies and similar technologies that are necessary for the shop to function, including keeping you signed in and remembering your cart.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect features such as account access or the shopping cart.

Returns Policy

If your package arrives damaged, defective, or with another issue, please open the package and keep all contents and packaging. Contact us by email or through our social media within 14 days of arrival, with clear photos or video showing the issue and the package so we can review your claim.

Proof of the issue is required for return, replacement, or refund requests related to a package problem. Requests are reviewed case by case, and we will work with you on the appropriate resolution when the issue is confirmed.

Product Use Disclaimer

All products are used at your own risk. Please review product information, follow all included instructions, and use reasonable care. CHOMARAÉ is not responsible for injury, damage, loss, or other outcomes resulting from the use or misuse of products purchased from this shop.